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Return & Refund Policy


Last Updated:* [2026-06-01]


At *Wonderinc*, customer satisfaction is important to us. We strive to ensure that all products are delivered in good condition and as described. If you encounter any issues with your order, please review our Return & Refund Policy below.


1. Eligibility for Returns

Customers may request a return only under the following circumstances:


  • 1 The wrong item was delivered.
  • 2 The item arrived damaged, defective, or faulty.
  • 3 The item received is significantly different from the product description displayed on our website.

To be eligible for a return:


  • 1 The item must be unused and in its original condition.
  • 2 All original packaging, labels, accessories, and documentation must be included.
  • 3 The return request must be submitted within 24 hours* of receiving the product.

Requests submitted after the specified period may not be eligible for return approval.


2. How to Request a Return

To initiate a return request, please contact our customer support team through the following channels.


  • 📞 Phone: +94 74 345 1396
  • 💬 WhatsApp: +94 74 345 1396

When submitting a return request, please provide:


  • 1 Order Number
  • 2 Customer Name
  • 3 Product Name
  • 4 Clear photographs of the product and packaging
  • 4 Detailed reason for the return request

Our team will review the request and provide further instructions regarding the return process.


3. Return Inspection Process

All returned products are subject to inspection upon receipt.


Wonderinc reserves the right to:


  • 1 Approve or reject a return request based on the condition of the returned item.
  • 2 Request additional information or evidence before processing a return.
  • 3 Refuse returns that do not meet the eligibility requirements outlined in this policy.

4. Refund Policy

Refunds may be approved under the following circumstances:


  • 1 The ordered item becomes unavailable or out of stock after payment has been successfully processed.
  • 2 The wrong product was delivered and a replacement is unavailable.
  • 3 The product is confirmed to be defective, damaged, or faulty.
  • 4 A return request has been approved following inspection.

Approved refunds will be issued through the original payment method whenever possible.


5. Refund Processing Time

Once a refund has been approved:


  • 1 Refunds will be processed within *7 to 14 working days*.
  • 2 Processing times may vary depending on banks, payment providers, and financial institutions.
  • 3 Customers will be notified once the refund has been initiated.

Any transaction fees charged by payment providers may be deducted where permitted by applicable regulations.


6. Product Replacements

Where possible, we may offer a replacement product instead of a refund.


Replacement requests are subject to:


  • 1 Product availability
  • 2 Successful verification of the issue
  • 3 Approval by our customer support team

If a replacement cannot be provided, a refund may be issued according to this policy.


7. Non-Returnable and Non-Refundable Items
  • 1 Products that have been used, altered, or damaged after delivery.
  • 2 Products damaged due to customer misuse, negligence, or improper handling.
  • 3 Personal care, cosmetic, hygiene, or health-related products that have been opened or used.
  • 4 Clearance, promotional, or specially discounted items unless found to be defective.
  • 5 Items returned without original packaging, labels, or accessories.
  • 6 Products that do not meet the return eligibility criteria outlined in this policy.

8. Damaged Shipments

If your package arrives visibly damaged, we recommend:


  • 1 Taking photographs immediately upon receipt.
  • 2 Reporting the issue to us within 24 hours.
  • 3 Retaining all packaging materials until the claim process is completed.

Failure to provide supporting evidence may affect the outcome of your claim.


9. Cancellation Policy

Orders may be cancelled before shipment or dispatch.


Once an order has been processed or shipped, cancellation requests may not be accepted and the order will be subject to the standard return process.


10. Changes to This Policy

Wonderinc reserves the right to modify or update this Return & Refund Policy at any time without prior notice.


Any updates will be posted on this page and will become effective immediately upon publication.


11. Customer Service

For questions regarding returns, refunds, replacements, or cancellations, please contact us:


For questions regarding returns, refunds, replacements, or cancellations, please contact us: Wonderinc
  • 📞 Phone: +94 74 345 1396
  • 💬 WhatsApp: +94 74 345 1396
  • 📧 Email: info@wonderinc.lk

Our customer support team will be happy to assist you.